Privacy Policy

Introduction

Welcome to TECHMOV SOFTWARE DESIGN CO. L.L.C - S.O.C. Techmov ("us", "we", or "our") operates techmov.com (the "Service"). Techmov provides telecommunications and software services enabling businesses to communicate with their customers.

This Privacy Policy governs how we collect, safeguard, and disclose information arising from use of our Service. It applies to:

• Website visitors who browse techmov.com.
• Clients who use Techmov's services.
• End Users who receive communications from our Clients via services powered by Techmov.

By using the Service, you agree to the practices described in this Policy. Our Terms & Conditions govern all use of the Service and together with this Privacy Policy constitute your agreement with us.

Definitions

Data Controller vs. Data Processor — Our Role

Understanding Techmov's role in the data processing chain is important for transparency and legal compliance:

Data We Collect

From Website Visitors & Clients:

• Name, email address, phone number, job title, and company name.
• Billing and payment information (processed via PCI-DSS compliant third-party processors — we do not store card details).
• Communications with us (e.g. contact form submissions, support tickets).
• SMPP credentials and connection logs.
• Usage Data: IP address, browser type and version, pages visited, time and date, referring URL, and device information.
• Cookie data (see below).

From Platform Use (Clients and End Users):

• Recipient phone numbers used in message delivery.
• Message delivery metadata: timestamps, delivery status, message IDs, error codes.
• Connection and request logs for operational, billing, and security purposes.
• Opt-in and opt-out records for compliance and audit purposes.

Techmov does not access or store the content of End User replies beyond what is necessary to route them to the Client's platform or webhook endpoint.

Cookies & Tracking Technologies:

We use cookies and similar technologies to operate and improve the Site. Types used include:

• Session Cookies — to maintain your logged-in session.
• Preference Cookies — to remember your settings.
• Security Cookies — for fraud prevention and account security.
• Analytics Cookies — to understand how visitors use the Site (e.g. via Google Analytics).

You may disable cookies via your browser settings. Some platform features may not function without cookies. We honour browser Do Not Track (DNT) signals and do not engage in cross-site tracking when a DNT mechanism is active.

How We Use Your Data

Techmov uses personal data for the following purposes:

1. To provide, operate, and maintain the Platform and Services.
2. To onboard and manage Client connections.
3. To deliver messages via SMS and other services on behalf of Clients.
4. To generate and provide delivery reports, analytics, and audit logs.
5. To process billing and payments.
6. To provide customer support and respond to enquiries.
7. To notify you of service changes, updates, or security notices.
8. To detect, prevent, and address abuse, fraud, and technical issues.
9. To comply with legal obligations, including telecom regulations and data protection law.
10. To send marketing communications about Techmov services (only where you have opted in or where permitted by applicable law — you may opt out at any time).
11. For any other purpose with your explicit consent.

Techmov does not sell, rent, or trade End User personal data to any third party for their own marketing purposes.

Opt-In, Opt-Out & End User Consent

How End Users are opted in: End Users receive communications from businesses (Clients) using the Techmov platform only after those businesses have obtained explicit opt-in consent. Techmov requires all Clients, as a condition of service, to obtain and document valid opt-in consent from End Users before sending any message. The consent must clearly identify the sending business and the nature of messages to be received.

How End Users can opt out: End Users may opt out of receiving messages from any business using Techmov at any time by:

• Replying STOP (or equivalent keyword) to an SMS message.
• Contacting the sending business directly to request removal from their messaging list.
• Using any opt-out mechanism provided in the message or the business's own platform.

Opt-out requests must be processed by the Client within 24 hours. Techmov may enforce opt-out obligations where violations are identified.

What Techmov does not do: Techmov does not initiate unsolicited communications to End Users on its own behalf. Techmov does not add End Users to any marketing list without their direct, informed consent.

Data Retention

Techmov retains personal data only for as long as necessary for the purposes described in this Policy:

• Client data — retained for the duration of the service relationship and for up to 7 years after termination for legal and financial compliance purposes.
• Message metadata (delivery logs, timestamps, message IDs) — retained for up to 12 months for operational and audit purposes, unless a longer period is required by law or requested by the Client for their own compliance needs.
• Contact form and support data — retained for up to 3 years.
• Financial and billing records — retained for a minimum of 5 years in accordance with UAE commercial law.

When retention periods expire, data is securely deleted or anonymised. Clients may request early deletion of their data subject to applicable legal obligations.

International Data Transfers

Techmov is headquartered in Dubai, UAE. Data may be transferred to and processed in countries other than your country of residence, including:

• Third-party service providers — for cloud hosting, analytics, message delivery, and other operational services, who may be located in the EU, US, UAE, or other jurisdictions.
• Carrier networks — for SMS delivery to recipients in various countries.

Techmov ensures appropriate safeguards are in place for all international transfers, including Standard Contractual Clauses, adequacy decisions, or other legally recognised mechanisms under GDPR and UAE PDPL. A list of third-party sub-processors is available on request.

Disclosure of Data

We may disclose personal information in the following circumstances:

1. Law Enforcement & Regulatory Authorities. Where required by law, court order, or valid regulatory request — including UAE Telecom Regulatory Authority (TRA) requirements.
2. Business Transactions. In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
3. Service Providers. To contracted third parties who support our operations (hosting, analytics, billing), bound by data processing agreements and confidentiality obligations.
4. Carrier Networks. Data necessary for message delivery (recipient numbers, message content) is transmitted to telecommunications carriers for the purpose of delivering messages. Techmov does not share data with carriers beyond what is technically required for delivery.
5. Safety & Security. Where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Techmov, our Clients, End Users, or the public.
6. With Your Consent. In any other case where you have expressly consented to the disclosure.

Techmov does not sell personal data to data brokers or third-party advertisers.

Security of Data

Techmov implements commercially reasonable technical, administrative, and physical safeguards to protect personal data, including:

• Encryption in transit (TLS 1.2+) for all data transmitted to and from the Platform.
• Encryption at rest for sensitive data stores.
• Access controls and role-based permissions limiting data access to authorised personnel.
• Regular security assessments and vulnerability testing.
• Incident response procedures aligned with applicable breach notification requirements.

No method of electronic storage or transmission is 100% secure. In the event of a personal data breach affecting your rights, Techmov will notify affected parties as required by applicable law (including within 72 hours under GDPR where applicable).

Your Rights Under GDPR

If you are located in the European Union or European Economic Area, you have the following rights under GDPR:

1. Right of access — to request a copy of the personal data we hold about you.
2. Right of rectification — to correct inaccurate or incomplete data.
3. Right to erasure — to request deletion of your data, subject to legal retention obligations.
4. Right to restriction — to request we limit how we process your data.
5. Right to data portability — to receive your data in a structured, machine-readable format.
6. Right to object — to object to processing based on legitimate interests or for direct marketing.
7. Right to withdraw consent — where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any GDPR right, contact us at legal@techmov.com. We may verify your identity before acting on requests. If you are unsatisfied with our response, you have the right to lodge a complaint with your local supervisory authority.

CalOPPA (California Online Privacy Protection Act)

In accordance with CalOPPA:

1. Users may visit techmov.com anonymously.
2. Our Privacy Policy link is clearly labelled and accessible from the homepage.
3. Users will be notified of Privacy Policy changes via this page and, for material changes, by email.
4. Users may update their personal information by contacting legal@techmov.com.
5. We honour Do Not Track (DNT) browser signals and do not track, plant cookies, or serve advertising when a DNT mechanism is in place.

Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act gives you the right to:

1. Know what personal information we have collected about you, including categories, sources, business purposes, and third parties we share with.
2. Delete personal information we hold about you, subject to exceptions required by law.
3. Opt out of the sale of your personal information. Techmov does not sell or rent personal information to third parties for monetary consideration.

To exercise CCPA rights, contact legal@techmov.com. We will not discriminate against you for exercising these rights. Requests will be fulfilled within the timeframes required by applicable law.

UAE Personal Data Protection Law (PDPL)

Techmov is committed to compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and its implementing regulations. Under UAE PDPL, you have the right to:

• Be informed about how your personal data is collected and used.
• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data where no longer necessary for the original purpose.
• Object to or restrict certain types of processing.
• File a complaint with the UAE Data Office.

To exercise your UAE PDPL rights, contact us at legal@techmov.com.

Service Providers & Sub-Processors

We engage third-party companies to support the delivery of our services. These providers act as sub-processors and are permitted to access personal data only to perform their contracted role. All are bound by data processing agreements requiring them to maintain appropriate security safeguards and process data only pursuant to our instructions.

Sub-processor categories include: cloud infrastructure providers, SMS delivery platforms, payment processors, analytics tools, and telecom carrier partners. A current list of sub-processors is available upon request by emailing legal@techmov.com.

Payment card data is processed exclusively by PCI-DSS compliant third-party payment processors. Techmov does not store payment card numbers.

Children's Privacy

Our Services are not directed to persons under the age of 18. Techmov does not knowingly collect personal data from minors. If you believe a child under 18 has provided us with personal data, please contact us immediately at legal@techmov.com. We will take prompt steps to delete such data from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the new Policy on this page with an updated effective date, and where appropriate, via email or a prominent notice on the Platform. We encourage you to review this Policy periodically. Changes take effect when posted unless otherwise stated.

Contact Us — Data Privacy Enquiries

For any questions, data subject requests, or concerns regarding this Privacy Policy or how we handle your personal data: